Terms of Use

INTRODUCTION

Dolcianni.com is an online store selling products via the Internet based in Mytilene, with email address info@dolcianni.com and a customer service hotline for the online store (+30) 6932528930.

The following terms and conditions will apply to the use of the online store with the trademark DOLCIANNI located at www.dolcianni.com. The use of our site implies the unconditional acceptance of the terms below, without exception, which you should carefully read. If any user does not agree to these terms, then they must refrain from using the online store and from any transaction with it; otherwise, it is deemed that they have accepted all the terms and conditions of operation.

TERMS OF USE

Visitors to the website agree that:

• they will use their real and truthful personal and tax details in the communication forms.
• they will use the site in accordance with the law and good morals and will not take actions or omissions that may cause harm to it, to any other user, or to any networks connected to www.dolcianni.com.

The company reserves the right to freely modify or revise the terms and conditions of transactions of the online store www.dolcianni.com whenever it deems necessary. It undertakes to inform consumers of any changes through the pages of this online store. Users must regularly check the terms and conditions of use, as the use of the website after each modification implies acceptance of these changes.

INTELLECTUAL PROPERTY RIGHTS

The intellectual property rights of the content (including texts, graphics, and images) and services of the site that have been or will be introduced on the Internet are protected by Greek, European, and international laws on intellectual property and belong exclusively to www.dolcianni.com. Any reproduction, reproduction, and transmission of the material are strictly prohibited without the written permission of the company, and they are made available to site visitors only for personal use (non-profit or commercial).

The names, images, logos, and trademarks representing the online store www.dolcianni.com or third parties and their products or services are exclusively trademarks of www.dolcianni.com or third parties protected by the relevant laws on trademarks. Their appearance on the website should not be perceived in any way as a transfer or assignment of a license or right to use them.

LIMITATION OF LIABILITY

The company declares that the content, products, and services provided through the site www.dolcianni.com, within the framework of transactions from the online store, are not responsible for any further damages that may arise from the execution or non-execution of orders or from delays in execution, for any reason. The online store www.dolcianni.com cannot provide any guarantee for the availability of products but undertakes to inform customers promptly about the days of availability or non-availability. www.dolcianni.com makes every effort to provide high-quality services but does not guarantee that there will be no interruptions, errors, or harmful elements in the contents of the website and bears no responsibility for any damage or any legal, civil, or criminal claims from users of the site. Visitors agree to use it at their own risk.

CONFIDENTIALITY STATEMENT

Questions, requests submitted, and generally electronic correspondence are considered confidential.

The information provided to us is used only for sending electronic replies and are not transferred except to the interested recipient. Also, in case it is requested by law or if we deem that the content of our messages is harmful, they will be transferred to the competent Authorities in order to:

• protect us against unauthorized, illegal, and generally improper use of the site.
• protect the security and property of users and the consumer public.
• protect our legal rights and property.

www.dolcianni.com has the right to add and modify the content or services of the site, as well as the terms of use, whenever it deems necessary and without prior notice, with their sole announcement through the site.

LINKS ON THIS WEBSITE

Any reference or link to another site is provided for the convenience of our users. We are not responsible for the content, products, and services provided on those sites or any link included on a related website, or for any changes or updates to such websites.

ATTENTION!!!

• The USERNAME and PASSWORD are personal and for your own security, do not give them to third parties.
• In the E-MAIL field, enter an active email address as we will inform you about the status of your order.
• After registration or if you are already registered, fill in the username and password you have and move to the page which confirms your purchase and shipping details. There you will also see the shipping cost of the products to the address you provided, which varies depending on the shipping method you have chosen.
• In case of issuing an invoice, please fill in the necessary details for the invoice in the comments field (company name, VAT number, tax office, profession, headquarters address, telephone).
• The selection of products is at your own risk and you have no right to transfer responsibilities to us.
• The details of each product are provided by the manufacturer and any errors in them are not our responsibility.
• Technical information that we may have provided does not make us responsible for the results of their application.
• By purchasing products from us, it means that you have the necessary knowledge to use them or will assign their installation to a specialized technician.
• You assume all responsibility for the installation, operation, maintenance, and compliance with safety regulations for the products you purchase.

PRODUCTS (AVAILABILITY-PRICES)

The availability of products is stated in working days, which may change from time to time without prior notice. In any case, please contact us for any inquiries via info@dolcianni.com or via the contact form on www.dolcianni.com.

DURATION OF OFFER AND PRICE

For as long as it is posted on our website and provided that payment is made strictly in cash (without installments).

PAYMENT METHODS

• Cash on delivery through the courier company
• By credit card
• Paypal
• Bank deposit

ORDERING METHODS

You can order products in the following ways:

1. By registering on our online store and adding products to the shopping cart and following the step-by-step online ordering process.

2. By sending an email to info@dolcianni.com stating full contact details (Name, Address for billing & delivery, Contact phone, Payment & shipping method)

DELIVERY TIME OF PRODUCTS FROM US

The delivery of products to the courier company or transport company for shipment, provided they are readily available from our company, takes place in 2-3 business days. For other products, the availability indication applies in working days. The transportation of the products is always at the customer’s* expense and is carried out with the cooperating courier company depending on the customer’s area. In any case, these are carried out at the expense of the consumer.

The goods travel at the buyer’s risk and expense and remain in our possession until final payment.

DELIVERY TIME FROM TRANSPORT COMPANY / COURIER COMPANY

For any cancellation of an order (complete or partial), you must send an email to info@dolcianni.com or call (+30) 6932528930 to speak with a representative of www.dolcianni.com. This option is provided before the moment we inform you about the delivery of your order to the carrier via email.

PERSONAL DATA PROTECTION

1. All transactions carried out through www.dolcianni.com are governed by International and European law regulating issues related to electronic commerce as well as by the Law for the protection of consumers (Law 2251/1994), regulating issues related to sales.

2. We inform you that, for the better and more complete service to you through the services we offer on our online portal, we process your personal data, based on Law 2472/1997 and its amendments, and based on the following: You only provide us with the information necessary for the smooth completion of the purchase. More specifically, the necessary information for each transaction is: your full name, a telephone number, a residential address (street, city, postal code), delivery address of the order, and type of document (receipt, invoice). Additionally, we voluntarily request some information such as: mobile phone number (in case we need to contact you directly), fax number, and profession. Document data: In the case of issuing an invoice, we need the name of the company, VAT number, tax office, profession, address of its headquarters, and contact phone number. In general, each visitor can browse our online store without providing any personal information. We will need your personal data (your email and a password) only when you proceed to order products or catalogs. In summary, we only ask for as much information as we need to achieve our goal, which is the consistent delivery of the products you ordered, secure payment of your order, and your substantial service so that, being satisfied, you choose us again for your purchases.

3. We use the data you have entrusted to us to provide you with substantial service:

• To deliver to your place orders you have purchased online.
• To allow you to confirm your orders.
• To be able to respond to any questions and inquiries you may have.
• To send you special offers and updates.

4. Under no circumstances do we disclose your personal information to third parties (Article 11 of Law 2472/1997). Under no circumstances do we sell or rent your personal data to third parties. This information is used exclusively by us to continuously improve your service. The only exception to this commitment is when this information is requested by the competent State Authorities with a court order.

5. By ‘LOGGING IN’ to the home page of www.dolcianni.com, with the details you have given as EMAIL and PASSWORD codes, you can access any information you have entrusted to us, and make changes. By contacting us at info@dolcianni.com, you can request their deletion and generally raise any objections to the processing of your data.

6. To ensure the protection of your personal data, the company uses the most advanced and reliable technology for transaction security over the internet, on a global scale. Also, personal security for you is the password you give when you become a member of www.dolcianni.com. To present any of your personal information, we must first be given the username and password. For this reason, you must keep this information safe to avoid falling into the hands of third parties.

TRANSACTION SECURITY

All payments made using a card are processed through the electronic payment platform “Alpha e-Commerce” of Alpha Bank and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches the designated recipient, who will be able to decode it using the appropriate key.