Returns. DolciAnni Handmade Crochet Bags are created with love and passion, reflecting a deep appreciation for beautiful, luxurious, artistic accessories that impart a unique sense of style to every woman. The devotion to the craft brings joy and meaning to the act of creation. Our handbags feature premium materials and are crafted entirely by hand, ensuring exceptional quality. Χειροποίητη Πλεκτή Τσάντα. Ανακαλύψτε τη συλλογή μας με τις μοναδικές χειροποίητες πλεκτές τσάντες DolciAnni designs captivate fashion enthusiasts with their unique blend of artistry and functionality.

CANCELLATION POLICY

For any cancellation of an order (complete or partial), you must send an email to info@dolcianni.com or call us at (+30) 6932528930 to speak with a representative of www.dolcianni.com. This option is provided before we inform you about the delivery of your order to the carrier via email.

WITHDRAWAL / RETURNS

You have the right to return the products you purchased within 14 calendar days from the date you received them.

Returns are accepted provided that:

  • You contacted us on the same day or the next working day through our email at info@dolcianni.com.
  • The products are in the same condition as you received them, without being unsealed or their packaging being violated.
  • The products are accompanied by the retail receipt or invoice.

CHARGES IN CASE OF PRODUCT RETURNS

1. In the event that the reason for returning the product is due to DOLCIANNI’s liability (e.g., Product code error, etc.), the return shipping costs are borne by DOLCIANNI as well as the shipping costs of the second shipment of the product.

2. In the event that the reason for returning the product is due to the consumer’s liability, the return shipping costs are borne by the consumer.

In the latter case, the value of the product is refunded to the consumer without including the shipping costs of the initial shipment and the return of the product, as well as the cash on delivery fees (if any).

The visit and placing an order on dolcianni.com implies the unconditional acceptance of the above terms.